Feedback
Feedback is the part I actually want. If something is awkward, if a screen doesn't say what you expected, if there's a thing your household needs that isn't there, I want to hear it. Small annoyances are welcome. They are usually the ones I can fix.
I read everything. I can't reply to everything, and I'd rather tell you that up front than leave you waiting. If I use your idea you may well see it in a release note.
Something is broken
This one gets a reply. If doses are wrong, a record is missing, the app won't sign in, or anything looks like it lost your data, write to me and say what happened and roughly when. Your household's records matter more than my inbox does.
It helps if you mention your iPhone model and iOS version, and whether more than one person in your household uses the app. Please don't send screenshots containing someone's health details unless I ask for them.
Your data, and deleting your account
You can delete your account and its data from inside the app, under Settings, and you don't need to ask me first. What we keep and for how long is written out in the Privacy Policy. Your sign-in goes immediately. When the last member of a household deletes their account, the shared record stays recoverable for a short window — write quickly to [email protected] if it was an accident, because after that it is gone for good.
Press and anything else
No soliciting, please.
One thing I can't do
I can't give medical advice, and I can't tell you whether a dose, a medicine, or a symptom is a problem. Holakare keeps the record; your doctor or pharmacist makes the call. In an emergency, call your local emergency number rather than writing to me.